Returns & Refunds – Dreamcatchinco

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Returns & Refunds


Refunds:

We only offer refunds if we have sent the wrong item or if your goods are faulty or damaged. If your goods are faulty or damaged, we will pay return postage to us then once we view the goods, we will refund your order.

 If you have been approved for a refund. A $20 or 10% (which ever is greater) per brand/label restocking fee is applicable - This is to cover the expenses involved with providing this service (freight from the warehouse and suppliers)

Exchanges:

If you wish to exchange an item for another product you must return the item to us within 7 days.
Simply contact us to notify us that wish to exchange the item and nominate an alternative product.
We will hold that product for you until your goods are returned. Exchange of orders will be carried out once the item is returned in the original condition, unused, unsoiled and tags attached.
All postage costs for exchanges will be the responsibility of the customer. Please keep appropriate proof of postage as we hold no responsibility for items that go missing through the post.